Privacy Policy

Effective Date: January 2026

At Pryma Lab (www.prymalab.net), the privacy of our visitors is of extreme importance to us. This Privacy Policy document outlines the types of personal information that is received and collected by Pryma Lab and how it is used.

INFORMATION WE COLLECT

We collect information about the use of our website to provide a secure and personalized experience. This includes:

Customer’s name
Email address
Mailing address
Phone number
Purchasing records
Shopping patterns
Payment information (processed securely through third-party payment processors)

We collect this information when you:

Create an account
Place an order
Subscribe to our newsletter
Contact us via email or phone
Browse our website

HOW WE USE YOUR INFORMATION

The information we collect is used to:

Process and fulfill your orders
Communicate with you about your orders (order confirmations, shipping notifications)
Respond to your inquiries and provide customer support
Send you promotional emails and newsletters (with your consent)
Improve our website and customer experience
Comply with legal obligations
Prevent fraud and enhance security

LOG FILES

Like many other websites, Pryma Lab makes use of log files. The information inside the log files includes:

Internet Protocol (IP) addresses
Type of browser
Internet Service Provider (ISP)
Date/time stamp
Referring/exit pages
Number of clicks

This information is used to analyze trends, administer the site, track user movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.

COOKIES AND WEB BEACONS

Pryma Lab uses cookies to store information about visitors’ preferences, record user-specific information on which pages the user accesses or visits, and customize web page content based on visitors’ browser type or other information that the visitor sends via their browser.

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They help the website remember your actions and preferences over time.

Types of Cookies We Use:

Essential Cookies: Required for the website to function properly (e.g., shopping cart functionality)
Performance Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your browsing habits to deliver relevant advertisements

Managing Cookies:

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. Please note that disabling cookies may affect the functionality of our website.

EMAIL COMMUNICATIONS

All customers acknowledge that by purchasing on our website you are opting-in to our private encrypted email database. You may receive email correspondence from Pryma Lab such as:

Order confirmations
Shipping confirmations
Promotional emails
Newsletters
Product updates
Special offers

Unsubscribing:

If you are currently receiving a newsletter or promotional emails from us and would like to stop receiving them, you may:

Click the “unsubscribe” link at the bottom of any email
Contact us directly at michael@prymalab.net
Send a written request to our mailing address

Your email will be automatically removed from our database upon request. Please note that you will still receive transactional emails related to your orders even if you unsubscribe from marketing communications.

SMS/TEXT MESSAGE COMMUNICATIONS

We respect your right to privacy regarding SMS communications.

Opt-In and Consent:

By opting in to receive SMS messages from Pryma Lab, subscribers will receive promotional marketing messages. Message frequency varies.
Consent is not a condition of purchase.

Opting Out:

You can cancel the SMS service at any time by texting “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Help and Support:

If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or you can get help directly at michael@prymalab.net

Carrier Information:

Carriers are not liable for delayed or undelivered messages
Message and data rates may apply for any messages sent to you from us and to us from you
Message frequency varies
If you have any questions about your text plan or data plan, contact your wireless provider

Types of Messages:

By participating in the SMS Program, you agree to receive auto-dialed or prerecorded marketing mobile messages, including:

Cart reminders
Order updates
Promotional offers
Product announcements
Special sales notifications

INFORMATION SHARING AND DISCLOSURE

We DO NOT:

Sell your personal information to third parties
Rent your personal information to third parties
Loan your email address or other information to mass marketers
Share your information with third parties for their marketing purposes

We MAY Share Information With:

Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping companies, email service providers). These companies are contractually obligated to keep your information confidential and use it only to provide services to us.
Legal Compliance: When required by law, court order, or government regulation
Business Transfers: In the event of a merger, acquisition, or sale of assets
Fraud Prevention: To protect against fraud, unauthorized transactions, and other illegal activities

THIRD-PARTY SERVICES

Payment Processing:

We use third-party payment processors to process credit card and ACH/eCheck payments. Your payment information is transmitted directly to these processors and is not stored on our servers. These processors comply with PCI-DSS (Payment Card Industry Data Security Standards).

Shipping Partners:

We share necessary information (name, address, phone number) with shipping carriers to fulfill your orders.

Third-Party Content:

We do not partner with or use any third-party ad services or content delivery networks that would have access to your personal information.

DATA SECURITY

We take the security of your personal information seriously and use industry-standard measures to protect it:

SSL Encryption: All transactions on this site are SSL encrypted for your protection. Sensitive information (credit card details, banking information) is transmitted securely.
Secure Servers: Our servers are protected by firewalls and security monitoring
Access Controls: Only authorized personnel have access to personal information
Regular Security Audits: We regularly review and update our security practices

Your Responsibility:

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

Please Note: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

DATA RETENTION

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal obligations
Resolve disputes
Enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it.

YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction:

You have the right to access and update your personal information. You can do this by:

Logging into your account
Contacting us at michael@prymalab.net

Deletion:

You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention).

Opt-Out:

You can opt out of:

Marketing emails (by clicking “unsubscribe” or contacting us)
SMS messages (by texting “STOP”)
Cookies (through your browser settings)

Data Portability:

You may request a copy of your personal information in a portable format.

Restriction of Processing:

You may request that we limit how we use your personal information.

To exercise any of these rights, please contact us at michael@prymalab.net or call +1 (606) 465-9063.

CHILDREN’S PRIVACY

Our website and products are not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that we have inadvertently collected information from someone under 21, we will delete it immediately.

YOU MUST BE OVER 21 YEARS OLD TO USE THIS WEBSITE.

CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know:

You have the right to request information about the personal information we have collected about you in the past 12 months, including:

Categories of personal information collected
Sources of personal information
Business or commercial purpose for collecting information
Categories of third parties with whom we share information

Right to Delete:

You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out:

You have the right to opt out of the sale of your personal information. We do not sell personal information.

Right to Non-Discrimination:

We will not discriminate against you for exercising your CCPA rights.

To submit a request, contact us at michael@prymalab.net or call +1 (606) 465-9063.

EUROPEAN UNION (GDPR) PRIVACY RIGHTS

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

We process your personal information based on:

Consent: You have given clear consent for us to process your information
Contract: Processing is necessary to fulfill our contract with you
Legal Obligation: Processing is necessary to comply with the law
Legitimate Interests: Processing is necessary for our legitimate business interests

Your GDPR Rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

International Data Transfers:

If we transfer your data outside the EU, we ensure appropriate safeguards are in place.

To exercise your rights, contact us at michael@prymalab.net

DO NOT TRACK SIGNALS

Some web browsers have a “Do Not Track” feature. Currently, our website does not respond to “Do Not Track” signals because there is no industry standard for how to respond to such signals.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:

Update the “Effective Date” at the top of this policy
Post the revised policy on our website
Notify you via email if the changes are significant (at our discretion)

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

BUSINESS TRANSFERS

In the event that Pryma Lab is involved in a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

COMPLIANCE WITH LAWS

We comply with all applicable data protection laws, including:

General Data Protection Regulation (GDPR) – European Union
California Consumer Privacy Act (CCPA) – California, USA
Health Insurance Portability and Accountability Act (HIPAA) – where applicable
Federal Trade Commission (FTC) regulations

RESEARCH USE ACKNOWLEDGMENT

IMPORTANT: All products sold on www.prymalab.net are for laboratory research purposes only and are not intended for human or animal consumption. By using our website and purchasing our products, you acknowledge that:

You are affiliated with a laboratory, institution, university, or other research-based facility
You will use products solely for in-vitro research purposes
You understand the health and safety hazards associated with handling research chemicals
You will comply with all applicable laws and regulations

We may collect and verify information about your research affiliation as part of our due diligence process.

CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Pryma Lab
3705 Music Branch
Ashland, Kentucky 41102
USA

Email: michael@prymalab.net
Phone: +1 (606) 465-9063

Business Hours:
Monday – Friday, 9:00 AM – 4:00 PM EST

We will respond to your inquiry within 30 days.

CONSENT

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Last Updated: January 2025

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